Refund & Cancellation Policy

At Ooka AUDIO, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Here’s our comprehensive Refund & Cancellation Policy:

Refund Policy:

Customers can request a refund within 15 days of the original purchase date.
To qualify for a refund, the item must be unused and in its original packaging.
Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
If the return is approved, we will initiate a refund to your original method of payment. Please allow 15 days for the refund to reflect in your account, depending on your payment provider's processing time.

Cancellation Policy:

Additional Notes:

In case of damaged or defective items, please contact us immediately for assistance.
We reserve the right to refuse refunds or exchanges if the item is not returned in its original condition or if it exceeds the 30-day refund window.
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a mistake on our part.
For any inquiries or assistance regarding refunds and cancellations, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority at Ooka AUDIO.

Acceptance of Terms: By accessing or using the Ooka AUDIO website, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website.

Use of Website: You may use our website for lawful purposes only. You agree not to use the website for any unlawful or prohibited activities.

Intellectual Property: All content on the Ooka AUDIO website, including text, images, logos, and trademarks, is the property of Ooka AUDIO and protected by copyright and other intellectual property laws. You may not use or reproduce any content from our website without prior written consent.

Privacy Policy: Our Privacy Policy governs the collection, use, and disclosure of personal information provided by users of our website. By using our website, you consent to the terms of our Privacy Policy.

Product Information: While we strive to provide accurate product information on our website, we do not guarantee the accuracy, completeness, or reliability of any information. Product descriptions and prices are subject to change without notice.

Orders & Payments: By placing an order on our website, you agree to provide accurate and complete information. You also authorize us to charge the provided payment method for the total amount of your order, including any applicable taxes and shipping fees.

Shipping & Delivery: We aim to ship orders in a timely manner, but we do not guarantee delivery times. Shipping times may vary depending on your location and other factors beyond our control. We are not responsible for any delays or errors caused by shipping carriers.

Returns & Refunds: Our Returns & Refund Policy governs the process for returning products purchased from our website. Please review our policy carefully before making a purchase.

Limitation of Liability: Ooka AUDIO shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or products.

Changes to Terms: Ooka AUDIO reserves the right to update or modify these Terms & Conditions at any time without prior notice. By continuing to use our website after any changes are made, you agree to be bound by the revised terms.

If you have any questions or concerns about these Terms & Conditions, please contact us at Customercare@ookaaudio.com. Thank you for choosing Ooka AUDIO!